Customer Service

Costomer Service

Shipping & Availability

Availability

Rings

All rings you see advertised for sale on our website are available at the time of purchase in standard ring size 7 US. For all other ring sizes please allow up to 7 days for the resizing of your ring.

All items in stock will be shipped within 1-2 business days. We do our best to ship an item quickly (within 4 hours were possible).

Bracelets - Necklace

All bracelets you see advertised for sale on our website are available at the time of purchase in standard 7 inch length (17 inch necklace). For all other bracelet lengths please allow up to 14 days for us to hand make your item.

Temporarily Out of Stock / Backordered Items

Whilst we try our best to keep all of our tsavorite jewelry items in stock at all times, we do sometimes run out of items. If an item selected is temporarily out of stock at the time of your order, you will be notified via email should the timeframe exceed 3 business days and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. There will be no additional shipping charges for backordered item(s) shipped. If for any reason you wish to cancel a backordered item prior to shipment, please contact us at trent@tsavoritegreengarnet.com or 1.718.360.9957 and we will be happy to assist you.

Shipping Worldwide

Shipping to all our valued customers is free of charge worldwide for all orders under $150 USD and $24 USD for larger orders.

Order value $1 - $150 USD – FREE - Thailand Registered Airmail – 16 business days

Order value $151 + - $24 USD – EMS/ DHL – Insured Airmail – 5 business days

GOLD

For our gold orders we ship using Fedex, DHL or EMS and will take 3-5 days from the time your item leaves our offices.

We cannot ship to PO BOX using Fedex or DHL and we require a valid phone number for delivery.

SILVER

For our silver order we ship using Thailand Registered Airmail and will take 7-16 business (business) days from the time your item leaves our offices.

All shipments require signature upon delivery, no exceptions.

In the unlikely event that you return our items then our actual shipping and insurance costs will be deducted from your total refund. Please see our refund policy for more information

Tsavorite Green Garnet LLC reserves the right to use any number of carries including but not limited to Fedex Express, DHL, Express Mail, Registered Mail and Air Parcel Post. Tsavorite Green Garnet LLC are not held responsible for import duties, brokerage or related shipping/import charges/duties.

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Privacy & Security

Tsavorite Green Garnet LLC is strongly committed to protecting the privacy of users of its website. Our aim is that all visitors whose personal data is processed by Tsavorite Green Garnet LLC shall at all times feel confident that their privacy and confidentiality is respected and that due care is taken with respect to such personal data.

The purpose of this Tsavorite Green Garnet LLC privacy policy is to inform you, as a welcome visitor to the Tsavorite Green Garnet LLC website, what kinds of information we may gather about you when you visit, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information.

Collecting information about all website Visitors

Our service automatically gathers certain usage information like the numbers and frequency of visitors to the Tsavorite Green Garnet LLC website and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate, and they are not tied to any personally identifying information. This collective data helps us determine how much our visitors use parts of the website, so we can improve our website to assure that it meets your needs.

For example, Tsavorite Green Garnet LLC may use a technology nicknamed "cookies." Cookies are small data files that are downloaded onto your computer when you visit our website and that automatically identify your browser to the Tsavorite Green Garnet LLC server whenever you interact with our website. We may use cookies to tell us how and when pages in our website are visited, and by how many visitors. We may use this information to monitor visitor interest in our range of products and services and to assist us in tailoring the content of this website to our online visitors' needs. Tsavorite Green Garnet LLC cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personally identifiable information to tell us who you are or even what your screen name or e-mail address is. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you may not be able to use some important features of our website if you do not accept cookies.

Information about you

We may ask you to provide us with personal information on a voluntary basis in certain areas of our website, such as in connection with registering. In particular, you may be asked to provide your name, telephone number, and email address, work address and telephone number. You can always choose not to provide such information, but then you might not be able to register or take advantage of some of our features. We use the personally identifiable information that you provide for such purposes as improving our product recommendations, responding to your requests, customizing future offers for you, communicating with you, and sending you information about Tsavorite Green Garnet LLC (provided that you have not opted out as described below). In addition, Tsavorite Green Garnet LLC may use personally-identifiable information to conduct other legitimate business activities, such as protecting the security of the website and of Tsavorite Green Garnet LLC networks, guarding against potential liability, responding to a court order or subpoena, preventing fraud, complying with law, and complying with a legally permitted inquiry by a government agency or regulator.

Maintaining client privacy in business relationships with third parties

We do not disclose any personally identifiable information, including information about your individual visits to the Tsavorite Green Garnet LLC website or information, such as your name, address, e-mail address or telephone number, to any outside companies. We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform the functions we have asked them to, but may not use it for other purposes.

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Tsavorite Green Garnet LLC , our website visitors, or others. This may include exchanging information with other companies and organizations for fraud protection.

Disclosure of privacy principles to clients

You have a right to know about the personally identifiable information that Tsavorite Green Garnet LLC holds about you. You also have a right to correct, amend or delete the information that Tsavorite Green Garnet LLC holds about you if it is incorrect. If you wish to exercise these rights please contact us using the information provided in the “Contact Us” section below.

Security

This website incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us.

External Links

Please note that this policy applies only to the Tsavorite Green Garnet LLC website, and not to other companies' or organizations' websites to which we may link. We have clearly marked the Tsavorite Green Garnet LLC website with our logo so you know where this policy applies. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that you selected. If you visit a website that is linked to our website, you should consult that website's privacy policy before providing any personal information.

Acceptance of Terms.

  1. Electronic Signature. This Privacy Policy is an electronic contract that governs your use of this website. By using this website, you accept and consent to the practices described in this Privacy Policy.
  2. Electronic Form. When you use this website, you consent to have this Privacy Policy provided to you in electronic form.
  3. Non-electronic Copy. You have the right to receive this Privacy Policy in non-electronic form. You may request a non-electronic copy of this Privacy Policy at any time. To receive a non-electronic copy of this Privacy Policy, please send a request using the information provided in the Contact Us section.
  4. Withdrawing Your Consent. You have the right at any time to withdraw your consent to have this Privacy Policy provided to you in electronic form.
    1. Effect. You may withdraw your consent to have this Privacy Policy provided to you in electronic form. To withdraw your consent and/or request a non- electronic copy of this Privacy Policy, please send us your withdrawal notice using the information provided in the Contact Us section.
    2. Prospective Nature. Your withdrawal of consent shall be effective within a reasonable time after we receive your withdrawal notice. Your withdrawal of consent will not affect the legal validity or enforceability of the Privacy Policy provided to, and electronically signed by, you prior to the effective date of your withdrawal.
  5. Updating Your Information. If you need to update any of your online and/or off-line contact information, please contact us using the information provided in the Contact Us section.

Access and Retention

In order to access and retain this electronic Privacy Policy, you must have access to the Internet, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must use all equipment necessary to make such connection to the Internet, including a computer and modem or other access device. Please print a copy of this document for your records. To retain an electronic copy of this Privacy Policy, you may save it into any word processing program.

We will notify you of any changes in the hardware or software requirements needed to access and/or retain this Privacy Policy that create a material risk that you will not be able to continue to access and/or retain this electronic Privacy Policy.

Limiting employee access and confidentiality of information

All Tsavorite Green Garnet LLC employees are educated about the importance of privacy and confidentiality. Only those employees having a business reason for knowing such information have access to personally identifiable information.

Only authorised personnel will be permitted access to information which you provide to the Tsavorite Green Garnet LLC . All information collected or passing through our systems will be treated in accordance with relevant legislation or other legal requirements for the protection of the confidentiality, privacy or secrecy of that information.

We will ensure that appropriate safeguards are in place and that, as necessary, the classification of information is undertaken in accordance with identified policies. We will keep the amount of your information collected by, stored on or passing through our systems to an absolute minimum and will only use information for the purpose for which it is provided.

Tsavorite Green Garnet LLC privacy policy changes

Tsavorite Green Garnet LLC may modify this Privacy Policy at any time, at our discretion, without prior notice. If we decide to change our privacy policy for the Tsavorite Green Garnet LLC website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. You will receive an email notification of any such changes and will be required to electronically sign a revised version of this Privacy Policy.

Contact Details

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Return policy

Returning under 7-days EU Distance Selling Directive

If you are dissatisfied with our delivery, you may cancel your order within 7 working days following the day on which you received the product. The product must be returned complete; unworn, unused, and with the original box, packing and accessories and, with all of the original certificates. Tsavorite Green Garnet LLC will issue a full refund for the price you paid for the product. The total for any return shipping, insurance, or customs fees, as well as any unpaid onward delivery charges will be deducted from your refund.

Returning under 30-days faulty product guarantee

If our product is defective, you may return it within 30 days of delivery for a refund, exchange, replacement, or repair. The total for the return and onward shipping costs will be charged to your account.

Return procedures

Returning your order to Tsavorite Green Garnet LLC is a simple and a straightforward process:

  1. Log into your Tsavorite Green Garnet LLC account and access the Returns Center where you will be given your RMA number. If you do not have an account please contact your customer service representative for your RMA number.
  2. Make sure your return is packed safely and securely. Please do not write jewelry, diamonds, gemstones, gold or any related words on the parcel in order to protect against possible theft during transportation.
  3. Shipping for returned products should be pre-paid and sent via UPS,Express, or USPS Priority Mail for tracking/confirmation and insurance purposes. We assume no liability for loss or damage of returned packages.
  4. Please ship your return to the following address:
    Tsavorite Green Garnet77 Lackey Street, Merrylands, NSW, Australia 2160

Refunds for personalized or custom made items

Tsavorite green garnet will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

  • 1% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products.
  • 15% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.

Refunds for personalized or custom made items

Tsavorite Green Garnet LLC will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

  • 1% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products.
  • 15% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.

Important limitations

Tsavorite Green Garnet LLC will only accept returned deliveries after activation of the return merchandise authorization (RMA) number through your online account or via email. Any returned products that are not accompanied by an official RMA number will be refused and sent back to you at your expense. You should not write jewelry, diamonds, gemstones, or gold, anywhere on the package, as this invites possible theft of the parcel.

Tsavorite Green Garnet LLC cannot accept returns if they are delivered by hand or via an unauthorized carrier. Tsavorite Green Garnet LLC experts will inspect the returned contents for any signs of wear, or damage before issuing refunds, replacements or credits. You should be aware that once the return process begins you will not be able to cancel any additional contracts you may have with Tsavorite Green Garnet LLC until the return process is complete. You will be responsible for the costs of returning the product, which will be deducted from your refund unless Tsavorite Green Garnet LLC delivered the wrong product to you, or if the product is damaged or defective upon arrival.

Your statutory rights

Tsavorite Green Garnet LLC complies with the the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000.

Under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following the day on which you receive the goods. This applies to all of our products except for custom-made items.

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Terms & Conditions

Tsavorite Green Garnet LLC provides this site (http://www.tsavoeritegreengarnet.com) as a useful resource for jewelry shopping, and a retail location for certified color gemstones and fine jewelry. These are the terms of use for our Web site for orders shipping to International addresses.

Please read these terms and conditions ("Terms and Conditions") carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it. This website (http://www.tsavoritegreengarnet.com) is operated by BKK Gemstones Co Ltd (referred to as "we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our Terms and Conditions below (which includes any other important hyper-linked sections e.g. Returns, Security and Privacy Policies.)

These Terms and Conditions govern your use of, and any purchase from, the Tsavorite Green Garnet LLC Web site, and constitute an agreement between you and Tsavorite Green Garnet LLC . Tsavorite Green Garnet LLC reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Product specifications and illustrations

The products displayed on this website are not shown to actual size nor are their images binding as to detail. Some products may appear slightly larger or smaller than actual size due to screen defaults, photography and 3D rendering techniques. Other products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the product details and content where given

All descriptions, weights, sizes and measurements of goods are approximate and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.

Importer of Records

You may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, since we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Tsavorite Green Garnet LLC , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Right of cancellation, returns and substitutions

We reserve the right to cancel your order if one or more of the products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason; or a Force Majeure Event occurs. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.

We shall not be obliged to offer any additional compensation for disappointment suffered and we shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

Except for the products that are custom works or special orders, you will be entitled to cancel your order by written notice to us. You do not need to give us any reason for cancelling your order, nor will you have to pay any penalty. Products that are custom works or special orders cannot be cancelled or returned.

We comply with the the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000. If you exercise the right to cancel or a right to return the product(s), then the procedures outlined in our Return Policy must be followed.

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365 Day Guarantee

Tsavorite Green Garnet Jewelers

We offer a 365 day guarantee on all of our jewelery purchase through our website (excluding clearance items). This means if your jewelery looses a stone or diamond we will send a replacement stone or diamond free or charge to anywhere in the world. Please simply provide us with your order number and clear photos of the missing stones or diamonds and we will perfectly match the color and get the required stones in the mail within 24hrs or whenever the stones become available.

Our guarantee does not cover express shipping, labor involved for the repair and does not entitle you to an exchange or refund for the abovementioned period.

Registered airmail is provided free of charge worldwide and will take between 10-16 business days to arrive. Once shipped we will provide you with a tracking number and you can follow the replacement stones from our office to your door. Simple, easy and our way to show you we really do care.

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